Refund Policy

Food products and returns

Our products are consumable food items, ground and packed to order. For food safety and hygiene reasons we cannot accept returns of opened packets, or of correctly delivered products simply because you changed your mind.

This does not affect your rights where a product arrives damaged, incorrect or unfit for use.

When we will replace or refund

We will replace the item or refund you in full if:

• the packet arrived damaged, leaking or already opened
• you received the wrong product or the wrong weight
• an item was missing from your order
• the product is within its shelf life but clearly spoiled

How to raise a claim

Email [email protected] within 48 hours of delivery with your order number and photographs of the product and the packaging. Photographs let us resolve most claims the same day and help us trace the batch.

Please keep the product and packaging until the claim is resolved.

Refunds

Approved refunds are issued to your original payment method through Razorpay. Once we process a refund, it usually reaches your account within 5–7 business days, depending on your bank.

Where free shipping applied to your order, the refund covers the amount you actually paid.

Cancelling an order

You can cancel any order that has not yet been dispatched by emailing [email protected] with your order number, and we will refund you in full. Once an order has been dispatched it can no longer be cancelled.