Refund and Return Policy
Refund & Return Policy – SP Heritage Masala LLP
At SP Heritage Masala LLP, we take great pride in delivering the finest quality spices and masalas, ensuring that every product meets the highest standards of freshness, purity, and authenticity. Customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. However, due to the nature of our products, we have a strict no-return and no-refund policy, except in cases where a product is defective, damaged, or incorrect.
No Refunds or Returns Policy
- Final Sale Policy: Once a product is sold and delivered, we do not accept returns or process refunds.
- Hygiene & Safety: Since our products are food-grade items, we adhere to strict safety regulations and cannot accept returned goods to prevent contamination and ensure the highest quality standards for all customers.
Exceptions – Defective or Incorrect Product
If you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement or refund, provided that:
- You notify us within 48 hours of delivery via email.
- The product is unused, in its original packaging, and proof of the issue (such as clear photos or videos) is provided.
- Our team verifies the issue and approves the claim.
Refund Process
If your request qualifies for a refund due to product defects or incorrect shipments, the refund will be processed as follows:
- Our team will review your complaint and verify the provided proof.
- If approved, we will initiate a refund to your original payment method.
- The refund processing time may take 5-7 business days, depending on your bank or payment provider.
How to Request a Refund or Replacement
If you believe you have received a defective or incorrect product, follow these steps:
- Step 1: Take clear photos or a video showing the issue.
- Step 2: Email us at 📧 official@heritagemasala.com with the following details:
✔️ Order number
✔️ Product name
✔️ Description of the issue
✔️ Attached proof (images/videos) - Step 3: Our support team will review and respond within 24-48 hours with further steps.
Important Notes:
- Requests beyond 48 hours of delivery will not be entertained.
- We do not offer refunds or exchanges for reasons such as change of mind, taste preferences, or personal dislikes.
- Refunds or replacements are solely applicable for genuine issues verified by our team.
We appreciate your understanding and support in helping us maintain the highest standards of quality. At SP Heritage Masala LLP, we stand by our commitment to providing pure, authentic, and flavorful masalas while ensuring transparency in our policies.
For any further queries, feel free to reach out to us at 📧 official@heritagemasala.com .
🔹 Quality You Can Trust. Tradition You Can Taste. 🔹